Refund and Return Policy
Thank you for shopping with us at 18Libido. We value your trust and aim to provide the best quality products and services. Please read our refund and return policy carefully before making a purchase.
Order Cancellation Policy:
- Customers can cancel their order within 1 hour of placing it.
- After 1 hour, the order will be processed and cannot be canceled under any circumstances.
Return Policy:
- Once the product is delivered to the customer, no returns will be accepted.
- We do not accept returns for reasons like change of mind, personal dislike, or if the product has already been opened or used.
Forced Return Policy:
- If a customer still insists on returning the product after delivery, a mandatory shipping and handling charge of ₹500 will be deducted.
- The product must be returned in its original, unopened, and unused condition.
- Such cases will be reviewed individually and approval of return is not guaranteed.
Refunds:
- If the return is approved (only under special cases), the refund will be processed after the product is received and inspected.
- Refunds will be credited to the original payment method within 7 working days, after deducting ₹500 shipping charges.
Damaged or Wrong Product:
- If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with proof (images/videos).
- We will arrange a replacement or refund in such genuine cases without extra cost.
For any queries, please reach out to us via our Contact Page.